Refund policy

Return & Refund Policy

We want you to love your purchase. If you're not completely happy, you can return most items within 14 days of receiving them for a refund.

Return Conditions
Items must be unused, unworn, in their original condition, and in their original packaging, with proof of purchase. To start a return, email us at lilysellscharms@gmail.com and we'll send you instructions. Please don't send items back without contacting us first.

Return Shipping
Return shipping costs are the customer's responsibility unless the item arrived faulty or incorrect.

Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 14 business days. If your item arrives damaged, faulty, or wrong, contact us straight away with photos so we can sort it out quickly.

Non-Returnable Items
Personalised or made-to-order items, gift cards, and sale items cannot be returned unless faulty.

Exchanges
The quickest way to get a different item is to return what you have for a refund, then place a new order.

Your Legal Rights
This policy is in addition to your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of receipt under the Consumer Contracts Regulations, for any reason.